Refund policy

Refund & Return Policy

Last Updated: October 28, 2025

DIGITAL PRODUCTS - NO REFUNDS POLICY

Due to the nature of digital products (eBooks and audiobooks), all sales are FINAL and NON-REFUNDABLE once the download link has been delivered to your email.

By purchasing from Ava Lane Shop, you acknowledge that:

  • Digital content is delivered instantly via email
  • Once delivered, the product cannot be "returned"
  • You have access to free samples before purchase to ensure the content meets your expectations

🗓️14-DAY EXCEPTION WINDOW

While digital products are generally non-refundable, we offer a 14-day grace period for the following circumstances ONLY:

✅ Technical Issues:

  • Download link not received or not working
  • File corruption or formatting errors
  • Compatibility issues we cannot resolve

✅ Accidental Duplicate Purchase:

  • You accidentally purchased the same book twice

✅ Product Mismatch:

  • The delivered product is significantly different from the description

❌ Refunds Will NOT Be Granted For:

  • Change of mind after downloading
  • "I didn't like the story/characters"
  • "The content was too explicit" (free samples are provided)
  • Requests made after 14 days from purchase date

📧HOW TO REQUEST A REFUND

If you believe you qualify for a refund under our exception policy:

1. Email:

2. Include:

  • Your order number
  • Your name
  • The email you used at checkout
  • Clear explanation of the technical issue

Response Time: We respond within 48 business hours (Monday-Friday, excluding US holidays).

🤔DOWNLOAD SUPPORT

Before requesting a refund, please contact us for technical support. Most download issues can be resolved within minutes.

If something didn't download right, or you're running into tech issues, email me at . I'll do everything I can to get your story into your hands (and onto your favorite device!).

⏱️REFUND PROCESSING TIME

Approved refunds are processed within 5-7 business days. Please allow up to 10 business days for your bank or credit card company to reflect the transaction.

🚫FRAUDULENT REQUESTS

We reserve the right to refuse refunds that appear fraudulent, abusive, or violate our terms of service. This includes (but is not limited to):

  • Requesting refunds after consuming the entire product
  • Patterns of repeated refund requests
  • Chargeback fraud

This is super rare, but I do reserve the right to refuse a refund if the request seems fraudulent or dishonest. That said… if you're reading this carefully, you're probably not the kind of person I'm talking about 😉

GOVERNING LAW

This refund policy is governed by the laws of the United States. By making a purchase, you agree to this refund policy.

📬CONTACT US

Questions about our refund policy?

Email:

We typically respond within 48 hours on business days.